Welcome to the Allureshop LLC Frequently Asked Questions (FAQ) page! We’ve compiled some frequently asked questions here to help you better enjoy your shopping experience. If you have any further questions, please feel free to contact us.
- What shipping options do you offer?
We offer several shipping options for domestic and international orders:
Domestic Shipping: Standard Shipping (3-7 business days), Express Shipping (2-3 business days), and Super Express Shipping (1-2 business days).
International Shipping: Standard Shipping (7-21 business days) and Express Shipping (3-7 business days). Please note that customs duties and other fees may apply.
- How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and package tracking link. You can enter the tracking number on the carrier’s website to view your package’s status in real time.
- What is your return policy?
Eligible items can be returned within 7 days of receipt for a full refund. Items must be unopened and in their original packaging. Please see our Refund and Returns Policy for details.
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment methods.
- How do I contact customer support?
You can contact our customer support team at:
Email: lawrencelobdell@allureshopll.com
Phone: (315) 742-6039
Address: Unit 1, 220 NY 22, Westport, NY 12993
- How long will it take for my order to process?
Orders are typically processed within 1-2 business days. After processing, delivery time will vary depending on the shipping method you selected at checkout.
- What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assess the problem and offer you a replacement or refund option.
- Do you offer international shipping?
Yes, we offer international shipping to some countries. Delivery time and costs will vary depending on your location. Please be sure to check any applicable customs duties or taxes upon receipt.
- Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we cannot make any changes.